The Role of the Mediator

The primary role of the mediator is to mediate from a position of impartiality, having no vested interest in the outcome of a dispute between parties. The mediator as well as the parties can set the ground rules before the process begins.

The ground rules are especially important because they establish and identify the expected behaviors of all parties. The ground rules set the tone for a productive conversation and opportunity to resolve the conflict.

Another pivotal role of the mediator is to listen and help the parties identify the underlying causes of the conflict and how they would like to resolve or manage it. The agreements and outcome are decided by the parties.

The Mediator shares joint responsibility with the parties for protecting and maintaining the confidentiality of the process. The mediators that serve the program are trained and certified professionals.